Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

Eligibility
To be eligible for a return, your item must be in the same condition that you received it in. It's okay if you have washed the cover or used the pillow as we understand you may have tried the pillow out before deciding to request a return. However, any marks or scuffs may result in your order becoming ineligible for a full refund. In this case, we can discuss an alternative appropriate solution, such as a partial refund. 

Requesting a Refund
To start the returns process, you can contact us at hello@weartitans.com. To ensure we can process your refund as quickly as possible, please be sure to include as much detail as possible in your request, including any relevant images if necessary.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions around returns at hello@weartitans.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and you receive your refund, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.